Effective date: 13 October 2026
This Privacy Policy applies to I AM PHOENIX Pty Ltd (ABN 33 670 138 413), referred to as I AM PHOENIX, we, us or our.
Information we collect
When you use our website or make an enquiry, we may collect your name, suburb, telephone number, email address, preferred contact method and the information you provide about where you are up to with Support at Home. If you have an approved plan, this can include the Support at Home classification or former Home Care Package level and whether you are looking to start or change provider.
We also receive limited technical information when you visit our website, such as device and browser information, approximate location, pages visited, referring websites and activity logs. We use this to operate, secure and improve the website.
How we use information
We use personal information to respond to enquiries, contact you by your selected method, assess whether our services may be suitable, arrange follow-up, operate and improve our website, maintain security and meet legal or regulatory obligations.
Information we ask you not to send online
Our enquiry form is not designed for sensitive health information. Do not include medical details, Medicare numbers, My Aged Care reference numbers, financial details or a full street address in the form. If further information is needed, a team member will discuss a suitable and secure way to provide it.
Service providers and advertising measurement
We use service providers that help us operate our website and communications. These may include website hosting and analytics providers, email and form-processing providers, and advertising or measurement platforms such as Meta. These providers may process limited technical data or online identifiers for website operation, security, aggregated analytics and measuring whether advertising leads to an enquiry.
We do not sell personal information. We only share it where reasonably necessary to provide our services, operate our business, comply with law, or where you have asked or agreed for us to do so.
Cookies and similar technologies
Our website and service providers may use cookies or similar technologies. These help the website work, protect it from misuse, understand aggregated usage and measure advertising performance. You can manage cookies through your browser settings. Disabling cookies may affect some website features.
Keeping information secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep information only for as long as reasonably needed for the purpose it was collected, or as required by law.
Access, correction and questions
You may ask us to access or correct personal information we hold about you, or ask a privacy question, by emailing info@iamphoenix.com.au or calling 1800 879 224. If you have a privacy concern, please contact us first so we can try to resolve it. You may also contact the Office of the Australian Information Commissioner if you are not satisfied with our response.
Updates to this policy
We may update this policy from time to time. The current version will always be published on this page with its effective date.