If you are wondering what an aged care assessment involves, the short answer is this: an assessor talks with you about your situation, needs and goals, then works with you on the next steps. An assessment is the first step to access aged-care services.1
The process is designed to understand the support that may be appropriate—not to test or judge you. You can involve a trusted person, take your time and prepare questions in advance. Support at Home sits within Australia’s wider aged-care reforms, which commenced on 1 November 2025.2
How do I apply?
You can apply through My Aged Care online, by phone, or in person through an Aged Care Specialist Officer appointment.1 The online application requires a Medicare card and My Aged Care states that it takes 10–15 minutes; this is an indication, not a promise about how long your application will take.1
If using the website is difficult, calling My Aged Care or booking an Aged Care Specialist Officer appointment may make the process easier. You can also ask a trusted relative, friend or community representative to help you apply.1
Who comes to the assessment?
Most assessments happen in your home. Depending on your circumstances, an assessment may also happen at another location, by telehealth or by phone.1 The assessor asks about your day-to-day situation, the things you find difficult and the support you may need.
You can bring a family member, friend, carer, registered supporter, Elder Care Support worker, care finder or interpreter.3 A trusted person can help you remember details, explain your preferences and take notes. The assessor asks your permission before proceeding and may ask permission to speak with people supporting you.3
The assessment is a conversation about what matters to you. It can help to describe an ordinary day, including tasks that are manageable, tasks that are difficult and any changes you have noticed. Be as clear as you can; you do not need to minimise your needs or present yourself as coping better than you are.
What should I take or have ready?
You do not need to prepare a perfect file. The following information can make the conversation more useful:
| Prepare | Why it may help |
|---|---|
| Identification and Medicare details | Helps with the application and assessment process. |
| GP referral or contact details, if relevant | Gives the assessor useful information about your current supports and contacts. |
| Details of existing supports | Shows what is already in place and where gaps may remain. |
| Your goals and questions | Keeps the discussion focused on what you want to do at home and in the community. |
| Questions about local availability, carer support and culturally safe services | Helps you discuss practical preferences and supports that matter to you. |
These are preparation suggestions from My Aged Care guidance, not a checklist of conditions for an assessment.3 Consider writing down examples beforehand and asking someone you trust to join you. You may also find it useful to read why starting the aged-care process early can help and our guide to Support at Home funding classifications. Neither article can predict an individual assessment or funding outcome.
What happens afterwards?
The assessment contributes to an agreed support plan setting out your goals and approved services, if you are eligible.1 My Aged Care provides a Notice of Decision and support plan after the assessment.3 Read these documents carefully and keep them together. They explain the outcome and the next steps available to you.
If you disagree with the outcome, you can request an internal review.3 For help understanding your options, contact My Aged Care. An advocate may also help you understand services, fees and rights, make decisions and speak with a provider at your direction; advocacy does not guarantee a particular result.4
A calm preparation plan
Start by deciding what you most want help with. Gather the basic details you have, invite a trusted supporter if you would like one, and write down questions. During the assessment, describe your real circumstances and ask for clarification whenever something is unclear. Afterward, check the Notice of Decision and support plan before making choices about services.
I Am Phoenix provides practical information to help older Australians, families and carers navigate aged-care changes. You can explore our related guides, and use official My Aged Care channels for personal advice about your circumstances.
General information only: This article is based on official information refreshed on 28 September 2026 and is not personal legal, financial, medical or aged-care advice. Processes and contact details can change. Contact My Aged Care, a health professional or an advocate for advice about your situation.